SHIPPING AND HANDLING
All orders are shipped by Canada Post within 4 business days of receiving your order.
Orders are shipped to Canada only.
If you have chosen standard shipping, Canada Post estimates that you should receive your package within 7 to 16 business days.
If you chose expedited shipping, you should receive your package within 6 to 11 business days.
If you choose expedited shipping, you should receive your package within 1-7 business days. If you choose priority shipment, you should receive it within 1 to 3 business days.
Standard shipping is free for orders over $ 100 in Canada (before taxes and excluding gift cards). If your order is less than $ 100, you will have to pay the shipping costs based on the size of your order and the delivery speed you have chosen.
Once your order has been placed, you will receive an order confirmation email with an order number. Once we have processed your order and sent it to be shipped, you will receive another confirmation email with a tracking number. Please keep these emails until you have received your order.
PICK UP THE ORDER IN PERSON
You do not want to pay the shipping costs? You can always select the option to pick up at the store at the checkout and pick up your order at the gym. Orders are ready to be picked up within 1 working day after placing your order.
*** During our closure due to Covid-19, we will contact you to find out when you can drop by the center to collect your order. This can only be done Monday to Friday from 9:00 a.m. to 5:00 p.m. in downtown Gatineau.
If you would like someone else to pick up your order for you, please contact us to let us know. Make sure the designated person brings photo identification when picking up your order.